About Us
We streamline manual tasks to boost ecommerce growth.
Howdy, Y’all!
We’re Ordoro — a small software company based in Austin, Texas. We offer web-based shipping, inventory and dropshipping apps that help ecommerce sellers take their businesses to the next level. Our mission is to equip small and medium-sized businesses with apps that help accelerate their growth.
For over a decade, thousands of online merchants have trusted us to help them manage and grow their businesses.
Fun Facts
2010
Ordoro launched
15
current employees
$1.7 billion
GMV processed (past 12 months)
16.6 million
SKUs tracked (past 12 months)
Want the long version? Learn how we went from MBA class project to self-sustaining, cash flow positive business with thousands of active customers.
Small Team. Big Results.
How does a tiny team tackle the ginormous problems of the “unsexy” side of ecommerce? Simply put, we take our jobs way more seriously than we take ourselves.
Sure, it’s a daunting mission, but we’ve rallied around it by fostering an inclusive and collaborative environment for our employees, customers, and partners. We’re VERY passionate about creating, supporting, and selling our software and have a lot more fun working here than we should.
- Product
- Product decisions are heavily-guided by customer feedback.
- Every member of Ordoro is encouraged to record and track product feedback while interacting with customers, partners, vendors, and advisors — no matter what team they’re on. This gathered data is frequently analyzed and incorporated into our monthly engineering sprints. This methodology creates a greater sense of ownership of our platform and also allows us to release and iterate on features more efficiently. Our customers are also kept in the loop as we openly share our product roadmap with them.
- Design
- Our Design team handles both our UI/UX as well as our graphic design.
- Their main focuses are to design and build (yes, they actually code) elegant experiences in our platform while also pushing our brand forward by overseeing all of our creative marketing initiatives. This multidisciplinary approach is crucial to the iterative methodology we practice with all of our projects and also lends itself to a much more cohesive brand journey for our new customers.
- Engineering
- Our Engineers work directly with all of our teams (and some customers).
- Our cross-functional Engineering team handles all things technical with the platform (building new features, managing the infrastructure, answering api forum questions, etc) while also working closely with all other groups at Ordoro for gathering requirements and testing. Truly collaborative, they work iteratively and release code weekly, fostering a continuous feedback loop with our users.
- Marketing
- Our scrappy Marketing team is equal parts creative and equal parts analytical.
- They love crafting authentic brand content just as much as they love analyzing how much impact it has on growing our business. They understand this is a crowded space, so they work tirelessly to reach the right people at the right time and showcase our unique set of offerings. By the time a potential customer is talking with our Sales team, they should be feeling pretty excited about getting on board with Ordoro.
- Sales
- Our Sales team’s focus is to learn your business needs to determine if Ordoro is the right solution for you.
- Our Sales team’s first priority is to ensure that the potential customer and Ordoro are a good fit — even if that means turning some away and recommending alternative software to them. This is accomplished by first digging in and discovering the customer’s needs, designing the solution to meet those needs, and then helping the customer create a path to transition into Ordoro. They are also supported by the rest of the company in this endeavor. Our customers tell us that it’s a refreshing, conversational experience, and we can see why.
- Customer Support
- You will always talk to an actual Ordoro employee when you contact Customer Support.
- This dedicated team knows the ins-and-outs of our platform and also partners with our customers to understand the needs of their businesses. They handle all of the testing and QA of our weekly releases, so they’re always up to speed on new features and bug fixes that go into the wild. On top of that, when a new customer has decided to take the plunge with us, they also help them configure their account and train them on our platform. They’re truly world-class and have the testimonials and reviews to prove it.
Meet The Fam
Yep, this is all of us. We told you we were small!
- Jagath Narayan
- CEO and Co-Founder
- Since 2010
- Matt Omohundro
- Design Director
- Since 2012
- Kristen Tan
- Director of Customer Success
- Since 2012
- Dustin Moore
- Sr. Frontend Engineer
- Since 2014
- Sophie Hernandez
- Director of Engineering
- Since 2015
- Marissa “Tio” Wiseman
- Product Manager
- Since 2015
- Seth York
- Sr. Software Engineer
- Since 2018
- Kyle Berthusen
- Implementation Manager
- Since 2018
- Brian Everett
- Director of Sales
- Since 2019
- Charlene Warnock
- Sr. Customer Success Leader
- Since 2019
- Jim LeRose
- Chief Revenue Officer
- Since 2022
- Danny Greenup
- Account Manager
- Since 2023
- Audrey Savad
- Customer Success Leader
- Since 2024
- William Simons
- Customer Success Leader
- Since 2024 (prev. 2016-2022)
- Jennifer Lozano
- Marketing Specialist
- Since 2024
Join us! Interested in helping us on our bold quest to make ecommerce better? Awesome! We offer all of the standard stuff a big company does — comprehensive insurance, 401k, competitive pay, unlimited PTO — and a whole lot more.